Return & Refund Policy

30-Day Change of Mind Returns

We understand that sometimes needs change after purchase. That's why we offer a 30-day Change of Mind Return policy for your convenience.

Conditions for Change of Mind Returns:

Items must be returned within 30 days of the purchase date.
Items must be in original, factory-sealed condition with all packaging intact. We cannot accept returns on opened or used items.
Include the original order confirmation or tax invoice with your return.

Exclusions:

Custom-ordered or specially configured products.
Clearance or open-box items.
Items that have been installed, modified, or damaged by the customer.
Bulk orders of more than 3 units of the same product.

Restocking Fee:

All Change of Mind returns are subject to a 20% restocking fee to cover re-processing and re-stocking costs. This fee is deducted from your refund.

Refund Method:

For approved change of mind returns, you will receive a refund to your original payment method, excluding the original delivery and handling charges. The 20% restocking fee will be deducted from the refund amount.

Faulty, Damaged or Incorrect Items

If you receive a product that is Dead on Arrival (DOA), damaged during transit, or not matching the description, please contact us immediately. No restocking fee applies to faulty or incorrectly delivered items.

Return Methods:

By Mail: We will provide a prepaid return shipping label for faulty or incorrect items. For Change of Mind returns, you will need to arrange and pay for return shipping at your own cost.

What to Provide:

Your full name, contact phone number, email address, and delivery address.
Tax Invoice or Order Number.
Product serial number (if applicable).
Photos of the damaged packaging or product (if applicable).
A description of the fault or issue.

Our Process:

Contact our customer service team to report the issue.
We will provide a Return Authority (RA) number via email.
Return the item with suitable packaging (preferably original packaging) to prevent further damage.
Once received, our team will inspect and test the item.
If the product is confirmed faulty, we will offer a repair, replacement, or full refund.

Note: If testing determines the product is not faulty or the damage was caused after delivery, return shipping costs may be at the customer's expense.

Return Shipping Costs

Change of Mind returns: Return postage is at the customer's expense. A 20% restocking fee applies.
Faulty, DOA, or incorrectly delivered items: Return postage is covered by ADMEI. No restocking fee applies.

Processing Time

Once we receive your returned item, please allow 3–5 business days for inspection and refund processing. Refunds will be issued to your original payment method.

Contact Us

If you have any questions about our return policy, please contact our customer service team.